Long term, the only way for Tradeteam to succeed in the UK drinks market is to offer sustainable, quantifiable value to its customers by regularly assessing their requirements and by taking a proactive stance to developing new and innovative services.
The company can only do this if all employees fully understand these requirements and work as a team to exceed the needs and expectations of its customers. Naturally, customers expect the best service possible - never before has near-to-perfect frontline customer service been so critical. Nurturing staff who are willing to go that extra mile for the customer is of vital importance. But creating a working environment that will produce such great service ambassadors is no easy task. It requires supporting staff through all aspects of their role and providing the right training and customer insights at the right time.
In recent years Tradeteam has fundamentally changed its attitude to customer service. Increased focus has been placed on the quality of the face-to-face contact customers receive during delivery and they have invested heavily in customer surveys and the quality of dray team training schemes.