Customer Service Centre Telesales
The Tradeteam Centralised Call Centre in Hams Hall consists of 40 people dealing with the following elements:

• Order capture
• Direct call logging
• End to end query management
• Complaints analysis
• Diagnostic reporting
• Pro-active customer surveys

Electronic Data Interchange Functionality (EDI)
Tradeteam currently have & operate an EDI function that provides the ability to transact with external customers & suppliers in the following ways:

• Receive orders down to outlet level
• Process orders down to outlet level
• Process & track invoice transactions down to outlet level

Order Management System (OMS)
Tradeteam currently operates the AURORA OMS. This system can be modified to run alongside a customer's existing technology. AURORA provides full visibility of orders and delivery. More importantly perhaps, it provides a valuable tool in the assessment of the profit and sales performance of every outlet.

Demand Planning
Tradeteam utilise Logility Voyager Package for demand planning that enables forecast information to be generated. This enables the following trends to be monitored:

• Modelling of sales/production
• Availability targets
• Product lead times
• Supplier reliability
• Forecasting accuracy
• The forecast information can be developed independently by Tradeteam or by collaboration with suppliers & customers.

Supply Chain Planning
Utilising the functionality within the Tradeteam's Order Management System, AURORA, Tradeteam are able to assess the optimum stock location & volume for each product via the Distribution Requirement Planning tool (DRP). This ensures the replenishment of stock is maintained to the most efficient level throughout the distribution network.

Warehouse Management System (WMS)
Tradeteam have 30 sites across the UK & Ireland, with all stockholding sites being controlled by our RF enabled Calidus WMS.  This roll out has delivered the following benefits to our customers:

• Reduction in labour costs
• Improvement in Customer Service
• Increased inventory accuracy
• Improvement in flexibility & responsiveness

Tradeteam also have the ability to operate a Bonded facility at any one of its locations/sites.

All Stock Ownership Options Supported
Tradeteam have implemented a stock ownership solution which enables our customers to have a direct relationship with its product suppliers without the need to purchase via a wholesaler. This provides focused control of:

• Inventory Management
• Financial Management

This solution also supports customer's key objective requirements such as:

• Invoices
• Cask Flow
• Purchase Order Management

Container De-Stuff
Tradeteam Distribution Centres are able to accept loose loaded or slip sheeted product off containers and can re- palletise where required.

Re-pack & Co-pack
A number of Tradeteam Distribution Centres have automated solutions to support both re-pack & co-pack requirements.

Peak Support
Warehousing services tailored to provide extra storage, resources or throughput capacity during customers' peak trading periods. This bespoke service requires significant planning and preparation.

Tradeteam's distribution network supports both the 'On' & 'Off' trade with c.30,000 deliveries through our secondary network & c.1,500 deliveries via our primary transport operation each week.

Primary
Transport dedicated to manufacturer/suppliers to move product by road from inbound port, factory, or supplier source to Retailer or Supplier Distribution Centres (DC) within the UK.

Secondary
Transport by road of products from supplier or retailer DC to retail outlets for both the 'On' & 'Off' Trade, with options of same day, next day & standard delivery cycles (48hr).

Supplier Collections
Use of a dedicated distribution transport fleet to collect inbound product from supplier locations. Delivery to Customer DC locations on empty vehicles returning from store deliveries or trunk vehicles to other RDCs in the customer's network. Includes shared fleet offering.

Transport Management System (TMS)
An in-house drinks specific TMS has been developed to provide Tradeteam with invaluable information on transport crew activity. It's main purpose is to deliver a consistency of service to all end users.

New Store Openings
Logistics support for new store openings, e.g. managing the build-up and delivery of opening stock, merchandise and equipment to these stores.

Event Management
Management of transport for stock to arrive in time for retailer "Events" e.g. Christmas, Easter, Beer/ Music Festivals, Bank Holiday weekend, launch of new product.

Empty Container Collection
Tradeteam process & manage the uplift & repatriation of supplier containers back to the supplying source.

Faulty Product Returns
The management, and physical transfer to a recycling agent, of faulty/excess product (e.g. ullage, product returns, obsolete product, waste packaging etc) to generate optimum revenue and minimise waste disposal.

Volume Reporting
Fully integrated Management Information System (M.I.S) reporting enables volume reports by supplier, by product, by customer to be generated by week, by month or by the customer's financial calendar.

Supplier Key Performance Indicators (KPI's)
Regular reporting and analysis of key service statistics for measurement of quality of service provision to the customer and for enabling a program of continual service improvements.

Scanned Delivery Notes
Scanned delivery notes for each & every delivery are available for customers to view via a web portal on a customer specific basis.

Project Management
Tradeteam uses a standard project methodology for project management / delivery called DePICT (Define, Plan, Implement, Control & Transition). DePICT is a proven methodology which Tradeteam has utilised to successfully deliver a significant number of change management programmes both within our own business and on behalf of a number of our clients.

Customer sales/production
Modelling of sales/production, availability targets, lead times, supplier reliability/forecasting accuracy, etc to calculate the optimum inventory levels, safety stock and cycle stock.

Using the sales forecast provided by the customer and, using known stock cover targets for Distribution Centres (DC) and Stores to work back from sales to DC intake dates, convert this into the forecasted workload activity for the warehouse or transport network, in terms of number of vehicle movements, pallet receipts, picking requirements, pallet/cage despatches throughput etc.

Optimisation
Modelling of storage and throughput data to calculate the optimum warehouse sizes, inventory levels and warehouse configurations (e.g. high bay vs. low bay, major warehouse re-layout).

Modelling of transport data to calculate the optimum "centre of gravity" for central Distribution Centre (DC) location, locations of outbases/radial DCs, and the ideal vehicle type. sales/production.

Survey
Service to design and implement a survey of customer opinions, may be performed via the telephone or using paper forms. Can be designed in collaboration with the customer.